About the role
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. - Assist with Active Directory user account management, onboarding, and offboarding activities. - Support VPN connectivity, Windows OS,shared folders, and workplace applications. - Monitor and manage incidents and service requests through the ITSM tool, ensuring SLA compliance. - Document troubleshooting steps, resolutions, and ticket updates accurately. - Escalate complex issues to L2/L3 teams and provide timely updates to users. - Deliver remote support and maintain high levels of customer service. - Provide L1 support for Microsoft 365 applications, Outlook, Teams, OneDrive, and Exchange Online. - Troubleshoot user issues related to email, account access, password resets, and shared mailboxes.