About the role
Please find the below JD for your reference and share only January month joiners.
Garde – P2 [ 4+ years of Experience]
Location – Bangalore [ WFO]
No. of Positions – 1
Job Description for L1 German Service Desk Analyst:
Providing 1st line technical support to customers – taking enquiries by phone, email & chat in both German & English languages.
Strong written and verbal communication skills in both German & English languages.
Ability to understand and resolve Level 1 technical issues.
Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Escalate, if needed, unresolved problems to a higher level of support.
Advise users on appropriate course of action and monitor issues from start to resolution.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Documenting processes and maintaining service desk records.
Collaborating with internal departments to ensure that IT needs are met.