About the role
· Design, develop, and customize applications and workflows on the ServiceNow platform (custom apps, or other modules as applicable).
· Build and maintain business rules, client scripts, UI policies, UI actions, ACLs, and workflows/flow designer flows.
· Develop and integrate ServiceNow with third-party systems using REST/SOAP APIs, MID Server, and Integration Hub.
· Translate business requirements into technical designs and scalable solutions on the platform.
· Troubleshoot and resolve technical issues, performance bottlenecks, and defects.
· Collaborate with business analysts, admins, and stakeholders to gather requirements and propose solutions.
· Work independently with minimal guidance, taking ownership of assigned modules/projects end-to-end.
Required Skills & Experience· 5+ years of overall IT development experience, with at least 1–2 years / 1–2 full-cycle projects specifically on the ServiceNow platform (custom application development, not just configuration).
· Strong hands-on experience with:
o Glide APIs, Server-side & Client-side scripting (JavaScript)
o Flow Designer / Workflow Editor
o Service Portal / Now Experience UI Builder
o App Engine Studio (for custom app development)
o Integration Hub, REST/SOAP Web Services, MID Server
o ACLs, Business Rules, Script Includes, UI Policies, UI Actions
· Experience in at least one ServiceNow custom Application implementation
· Understanding of ServiceNow data model, tables, and CMDB (preferred).
· Familiarity with Agile/Scrum delivery methodology.
· Ability to work independently, manage priorities, and deliver without close supervision.
· Strong problem-solving and communication skills.