About the role
The candidate will have responsibilities across the following functions:
Strategic Ownership:
- Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
- Lead the evaluation and adoption of new ServiceNow modules and capabilities.
- Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.
Platform Governance and Architecture:
- Establish and enforce platform governance, development standards, and best practices.
- Oversee platform architecture, data models, and integrations with enterprise systems.
- Ensure compliance with security, privacy, and regulatory requirements.
Requirements:
- ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD).
- Coding Experience with scripting (JavaScript, Glide), Flow Designer, Integration Hub, and REST/SOAP APIs.
- Hands-on experience with ServiceNow GDT, Playbook, GEN AI, Agentic AI, ITOM, CSM, ITSM, Risk Management, TMF-compliant ServiceNow integration framework, Licensing model.
- Solution Architecture - Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.
- Problem Solving: The ability to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypotheses, determining the root cause(s) and selecting and implementing the appropriate solution.
- Customer First: Prioritise customer needs in every decision and action.
- Challengers: Challenge the status quo and bring innovative ideas to life.
- Committed: Own outcomes and deliver with integrity.
- Clear: Communicate openly and simply, ensuring alignment.
- Connected: Collaborate across teams to achieve shared goals.