About the role
The ServiceNow Developer will support the design, configuration, and ongoing maintenance of the ServiceNow platform The role is designed for a motivated developer who can work with senior ServiceNow resources and administrators to deliver workflows, applications, and platform improvements that improve how the organization operates The candidate will contribute to hands-on delivery, help with routine development and maintenance activities, and develop within a mature team structure that already has senior development capability in place The role focus on practical capacity-builder rather than a standalone technical owner
Responsibilities:
- Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
- Assist in building and maintaining custom applications and modules on the Now Platform.
- Support incident, problem, and change processes.
- Write and maintain scripts using JavaScript and GlideScript for automation and integrations.
- Participate in testing, debugging, and troubleshooting platform issues.
- Support and develop App Engine capabilities.
- Collaborate with business analysts to translate requirements into technical solutions.
- Assist with ServiceNow upgrades, patches, and instance maintenance.
- Create and maintain technical documentation for configurations and customisations.
- Follow ITSM best practices and internal development standards.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hands-on experience with ServiceNow development and administration.
- Basic understanding of JavaScript and web development concepts.
- Familiarity with ITIL and ITSM concepts, including incident, problem, and change management.
- Understanding of relational databases and scripting logic.
- Hands-on experience with a mix of configuration, scripting, troubleshooting, testing, and documentation.
- ServiceNow Certified System Administrator certification.
- Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
- Experience with Azure DevOps.
- Familiarity with REST and SOAP web services and integration concepts.
- Basic knowledge of HTML and CSS for Service Portal work.
- Strong problem-solving skills and attention to detail.
- Good communication skills and ability to work in a team environment.