About the role
Role Summary
The Data Cloud Analyst should own how customer data comes together to drive smarter decisions and AI powered experiences
This role focuses on building a trusted unified customer view by leading data ingestion modeling harmonization and segmentation Working closely with CRM analytics integration and business teams the role translates business needs into scalable data solutions that support Agentforce and advanced analytics
The Data Cloud Analyst would ensure data quality governance and performance monitors platform usage and costs and acts as a trusted advisor to IT leadership while partnering with Salesforce and system integrators to adopt new capabilities
Experience 3 5 yrs
Key Responsibilities
Lead the implementation and configuration of Salesforce Data Cloud including data ingestion harmonization and segmentation
Design and manage data models and mappings to support a unified customer view
Enable Agentforce and AI use cases by ensuring Data Cloud is properly structured enriched and efficient
Partner with CRM analytics and integration teams to ingest data from internal and external sources CRM marketing platforms thirdparty data providers etc
Define and manage calculated insights data transformations and segmentation logic within Data Cloud
Collaborate with business stakeholders Sales Marketing Medical Global to translate use cases into data requirements
Ensure data quality governance and compliance within Data Cloud
Support testing validation and deployment of Data Cloudenabled capabilities across markets
Monitor Data Cloud performance usage costs and consumptionbased metrics
Act as a subject matter expert for Data Cloud advising IT leadership on roadmap implications dependencies and best practices
Work closely with Salesforce and System Integrators to adopt new Data Cloud and AI features as they become available
Data evaluation focused on quality and ability to support aligned organizational goals
Qualifications
35 years of experience in data analytics or CRMrelated roles eg Data Analyst CRM Analyst
Have been part of at least one Salesforce Data Cloud implementation
Handson experience with Salesforce CRM and datarelated components
Strong understanding of data integration concepts including APIs batch ingestion realtime data flows and data transformation
Experience working with customer data platforms data lakes or similar customer data orchestration solutions
Proven ability to translate business use cases into data and analytics solutions
Strong analytical skills with experience in data modeling and data quality management
Experience working in regulated industries pharma life sciences preferred
Excellent communication skills able to collaborate with both technical and business stakeholders
Salesforce certifications strongly preferred Salesforce Certified AI Associate Salesforce Certified AI Specialist Salesforce Certified Platform App Builder Salesforce Certified Integration Architecture Designer Salesforce Certified Data Cloud Consultant
Experience supporting AI predictive analytics or next best action use cases