About the role
Year of experience : 5 to 7 years
Role Summary:
The L2 Migration Engineer will support SharePoint Online, Microsoft Teams and OneDrive migrations using ShareGate. The role requires hands-on capability in connection setup, migration job execution, monitoring, validation and standard remediation under L3-approved designs and runbooks, while maintaining content, metadata and permission integrity.
Key Responsibilities:
- Support migration delivery from discovery and readiness assessment through cutover, hypercare and closure.
- Collect and validate inventories for SharePoint sites, libraries, lists, Teams, Microsoft 365 Groups, OneDrive accounts, permissions, metadata, versions and dependencies.
- Configure ShareGate tenant connections, workstations or agents, mappings, filters, migration jobs and reports using approved standards.
- Perform connectivity checks, pilots, test migrations, production waves, delta passes, final cutover and post-migration remediation.
- Execute SharePoint Online, Teams and OneDrive migrations within approved migration waves and change windows.
- Monitor migration dashboards, throughput, warnings and errors; resolve standard permission, sharing, metadata, version, path and content issues.
- Perform reconciliation and validation of item counts, permissions, metadata, versions, sharing and site functionality.
- Maintain mapping workbooks, wave trackers, migration reports, issue logs, validation evidence, SOPs and knowledge articles.
- Support bridge calls, change activities, weekend cutovers and hypercare; provide timely status updates.
- Escalate complex information architecture, security, governance, data-integrity or persistent tool issues to L3 and support root-cause analysis.
- Complete assigned closure actions including exception tracking, business confirmation, handover and lessons learned.
Required Skills & Experience:
- 5 To 7 years of IT experience with hands-on Microsoft 365 collaboration migration experience.
- Practical experience with ShareGate configuration, migration execution, monitoring and reporting.
- Good knowledge of SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 Groups, sites, libraries, lists, metadata, versions and permissions.
- Experience executing pilot, staged, delta and cutover migration batches.
- Working knowledge of Microsoft Entra ID, modern authentication, application permissions and identity dependencies.
Basic to intermediate PowerShell skills for inventory, job preparation, validation and reporting. - Ability to troubleshoot common connectivity, permission, sharing, metadata, version, path and content issues.
- Experience in enterprise, multi-site or tenant-to-tenant migration projects is desirable.
- Experience multi-site or international is highly desirable.
- Experience in complex environment,Troubleshooting, root cause analysis
Key Competencies:
- Disciplined execution against migration designs, runbooks and change controls
- Strong troubleshooting, attention to detail and timely escalation
- Content, metadata, permission and data-quality focus
- Effective customer, team and stakeholder communication • Collaborative, proactive and documentation-focused approach
Certifications & Qualifications:
- Bachelor’s degree in Computer Science, IT, Engineering or a related discipline.
- Relevant Microsoft 365, SharePoint, Teams or Identity certification preferred.
- ShareGate migration training preferred; ITIL Foundation desirable.