About the role
zOS/zVM Administration- L2
Chennai/Pune
Who are we looking for?
2nd level support of zOS and zVM systems and core tools, operations and support to developers, customers, and overall production assurance.
JOB Description:
Level two 9 x 5 ( US Day Shift) Support of dev and production mainframe operating systems, batch processing, and certain hardware upgrades, and traditional skills such as TSO / ISPF / JCL / REXX. Includes key support for ESP job scheduling and Endevor source code management, IDMS database operations, CA Automation tools.
Dependencies include customer Change Management, Network Engineering, Database, Corporate network / application, OS, Distributed Systems Storage, Development and Application/Maintenance support staff, external vendors, and direct interaction with top/strategic customers.
Technical Skills:
- 2nd level support teams for zOS, zVM
- Automation / Monitoring, and Network/Server/Database
- Good understanding of Data Center TPF mainframe hardware and software technologies.
- zOS System Automation aka AOC
- IPL of systems with or without Automation.
- DR exercises don’t use automation
- Netview – TSO
- IBM Hardware Management Console.
- JCL
- MVS/zos JCL
- MVS/zos TSO
- REXX
- CA Automation Point
- SANnav
Daily Tasks
- 24x7 on-call support.
- Address any issues as they are reported and escalated by TSD.
- MVS Engineering team collaboration.
- IPL for all z/OS lpars, all zVM lpars as needed (incidents and changes)
- Hardware failures.
- Coordinates the vendor repair, raises changes.
- Proactive monitoring the health of zOS/zVM infrastructure using Splunk CSM
- Analyze the severity of any CSM s.
- Use Service Now to open and resolve incidents, change tickets, and investigate and fix problems using Service Now Knowledge based articles.
- Roommaster/Carmaster IDMS database
- Stop/start traffic as needed.
- Support the DBAs
- CA Automation Point (Ken Long 4 of 20 planned training session completed)
- Learning curve. Not fully understood.
- Collaboration with OEM (Bob Davis)
- Modify rules.
- Code s
- Support TPF Hardware activities
- FICON Directors
- VTS
- z16 replacements (various CECs)
- Use SANnav
- Disable/enable FICON/VTS/CEC/DASD ports.
Monthly/Quarterly Tasks
- Support Delta Disaster Recovery activity the last Tuesday of the month with a quarterly activity that can include running Schedule Change for Air and Delta.
- Automation Point Server patching
- OS patches
- Restore sessions after patching.
Process Skills:
- Ability to identify, analyze, and resolve complex issues.
- Experience with Cisco, F5, and AVI network and load balancer devices.
- Knowledge of TCPIP packet analysis and supporting tools such as Netscout
- Familiar with the ITIL Incident, Problem and Knowledge Management processes.
Behavioral Skills:
- Flexible, self-motivated, high work standards, attentive to detail, able to perform as an individual contributor or as a member or leader of a team.
- Technical individual, with experience working across multiple zTPF components.
- Understands and uses ITIL best practices and group specific metrics and processes.