About the role
2. Key Roles & ResponsibilitiesA. Warehouse Operations & Operational Excellence
- Lead and supervise end-to-end warehouse operations, including inwarding, GRN, quality inspection, putaway, storage, picking, packing, inventory movement and dispatch.
- Ensure smooth daily warehouse operations with optimum utilisation of manpower, storage space, equipment and available resources.
- Establish and monitor operational TATs for all warehouse activities, ensuring timely completion of assigned tasks.
- Ensure minimum 98% inventory accuracy through structured cycle counts, physical stock verification and discrepancy reconciliation.
- Maintain minimum 95% OTIF (On-Time In-Full) dispatch performance against committed timelines.
- Identify operational bottlenecks, eliminate process inefficiencies and implement corrective and preventive actions.
- Monitor warehouse productivity, turnaround time, process errors and operational deviations through periodic performance reviews.
- Ensure proper storage, identification, handling and preservation of materials to minimise damage, loss and misplacement.
- Ensure effective coordination between inwarding, inventory, warehouse, operations and dispatch teams.
- Establish robust inventory control mechanisms to ensure accuracy between physical stock and system records.
- Implement structured cycle counting, periodic stock audits and reconciliation processes.
- Ensure proper documentation and system recording of all Goods Receipts, Goods Issues, stock transfers and inventory adjustments.
- Monitor inventory ageing, non-moving stock, damaged stock, excess stock and stock discrepancies.
- Ensure that all inventory movements are properly authorised, documented and recorded in SAP/WMS.
- Investigate inventory variances and ensure resolution within defined TAT.
- Establish appropriate controls to prevent inventory pilferage, unauthorised material movement, damage and operational losses.
- Ensure adherence to FIFO and other applicable inventory management principles.
- Lead the implementation, adoption and continuous improvement of WMS and barcode-based inventory management systems.
- Coordinate with SAP consultants, technology teams and relevant stakeholders for system integration and process automation.
- Ensure that all warehouse transactions are recorded through the designated system with minimum manual intervention.
- Establish barcode-based identification and tracking mechanisms for SKUs, locations and inventory movements.
- Ensure minimum 95% system adoption and transaction discipline across warehouse operations.
- Maintain real-time inventory visibility with system updates within the defined 15-minute timeline.
- Ensure system-driven adherence to FIFO, ASN validation, GRN, putaway, picking and dispatch processes.
- Identify system gaps, process inefficiencies and automation opportunities and coordinate their resolution.
- Ensure data accuracy, system integrity and user compliance across all warehouse activities.
- Develop, document, implement and periodically review SOPs for all warehouse functions.
- Establish standardised end-to-end warehouse processes covering GRN to final dispatch.
- Ensure minimum 95% compliance with approved SOPs and operational procedures.
- Establish appropriate internal controls for inventory handling, material movement, quality inspection and dispatch.
- Implement a structured escalation matrix for operational issues, process deviations and service failures.
- Conduct regular process audits and ensure timely closure of audit observations.
- Identify recurring operational deviations and implement corrective and preventive action plans.
- Maintain proper records, registers, system reports and audit documentation.
- Develop standardised warehouse operating models that can be replicated across future warehouse locations.
- Ensure quality checks and inspection processes are implemented at inwarding, storage and dispatch stages, as applicable.
- Coordinate with the Quality and Operations teams to resolve material discrepancies, damages and quality-related concerns.
- Ensure that materials are picked, packed, verified and dispatched against approved orders and documentation.
- Monitor dispatch commitments and ensure timely execution in coordination with relevant departments.
- Maintain minimum 95% OTIF dispatch performance.
- Ensure proper documentation of dispatches, delivery challans, material issue records and other relevant documents.
- Investigate dispatch failures, shortages, incorrect material dispatches and customer complaints.
- Coordinate with Delivery Quality Assurance, CRM and Sales teams for timely resolution of customer-related warehouse issues.
- Lead, guide and supervise warehouse managers, team leaders, inwarding, inventory, operations and other warehouse personnel.
- Define clear roles, responsibilities, reporting structures and performance expectations for team members.
- Ensure effective manpower planning, shift scheduling, roster management and workforce deployment.
- Maintain minimum 95% roster adherence and ensure adequate manpower availability for uninterrupted operations.
- Monitor attendance, absenteeism, punctuality, productivity and workplace discipline.
- Conduct regular team meetings, performance reviews and capability-building sessions.
- Identify training requirements and implement structured training plans for warehouse personnel.
- Conduct quarterly performance reviews and implement Individual Development Plans (IDPs) for key team members.
- Promote a culture of accountability, ownership, teamwork, discipline and continuous improvement.
- Coordinate with People & Culture for recruitment, performance management, employee engagement, disciplinary matters and workforce stability.
- Prepare and monitor warehouse operational budgets in alignment with the approved Annual Operating Plan (AOP).
- Ensure optimum utilisation of manpower, warehouse infrastructure, equipment and operational resources.
- Monitor warehouse operating expenses and identify opportunities for cost optimisation.
- Evaluate additional manpower, equipment and infrastructure requirements based on operational needs.
- Ensure that all expenditure and procurement requirements follow the defined approval matrix.
- Monitor operational losses, material damage, wastage and avoidable expenses.
- Ensure that warehouse operations remain cost-effective without compromising service quality and operational efficiency.
- Prepare and present periodic warehouse performance reports covering inventory accuracy, GRN, dispatch, TAT, productivity and process compliance.
- Develop and maintain dashboards to monitor operational KPIs and performance trends.
- Conduct monthly performance reviews and identify gaps against defined OKRs.
- Ensure timely reporting of operational issues, inventory discrepancies, dispatch risks and system-related concerns.
- Coordinate with DGM – SCM, GM – Operations, Sales, Finance, SAP Consultants and People & Culture for smooth business operations.
- Ensure timely communication and escalation of issues that may affect customer commitments, business continuity or operational performance.
- Drive continuous improvement initiatives through data analysis, root cause identification and measurable corrective actions.
- Develop and implement a standardised operating model for the Sample Warehouse.
- Establish clear processes for sample inwarding, identification, storage, movement, tracking and dispatch.
- Ensure proper inventory visibility, accountability and traceability of sample materials.
- Document and obtain approval for the Sample Warehouse operating model.
- Identify opportunities to replicate standardised warehouse processes across other business locations.
- Ensure that warehouse infrastructure, processes and systems are scalable to support future business growth.
- Graduate in Supply Chain Management, Operations, Logistics, Business Administration or a related discipline.
- Postgraduate qualification in Supply Chain Management, Operations or Logistics will be preferred.
- Relevant experience in warehouse operations, inventory management, supply chain or logistics.
- Prior experience managing warehouse teams and end-to-end warehouse operations.
- Experience in implementing or managing WMS, barcode-based inventory systems and SAP is preferred.
- Demonstrated experience in process standardisation, SOP implementation, inventory audits and operational improvement.
- Warehouse Operations Management
- Inventory Management & Reconciliation
- SAP / WMS / Barcode Systems
- GRN, Putaway, Picking & Dispatch Management
- FIFO & ASN Management
- SOP Development & Process Governance
- Quality Control & Audit Management
- MIS, Reporting & Data Analysis
- Budgeting & Cost Control
- Operational TAT & OTIF Management
- Team Leadership & People Management
- Planning & Execution
- Decision-Making & Problem-Solving
- Ownership & Accountability
- Cross-functional Coordination
- Performance Management
- Conflict Resolution
- Process Improvement & Change Management
- Risk Identification & Escalation Management