About the role
We are looking for a highly skilled Senior ServiceNow Developer with strong expertise in Telecom Service Management (TSM), Service Order Management for Telecom (SOMT), and Telecom Network Inventory (TNI). The role involves designing, developing, and implementing telecom solutions on the ServiceNow platform, working closely with architects and stakeholders to deliver scalable and high-performing solutions aligned with telecom business processes.
Responsibilities:
- Develop solutions across TSM, SOMT, and TNI modules.
- Configure business rules, script includes, UI policies, and client scripts.
- Implement telecom workflows like order capture, decomposition, and orchestration.
- Model telecom entities: services, circuits, devices, topology.
- Build integrations with OSS/BSS and NMS/EMS systems using REST/SOAP.
- Maintain CMDB aligned with CSDM.
- Collaborate with architects and stakeholders.
Requirements:
- 4+ years of experience in ServiceNow development and telecom modules.
- Strong ServiceNow development experience.
- Expertise in TSM, SOMT, or TNI modules.
- Experience in JavaScript, Glide APIs, and Flow Designer.
- Integration experience (REST, SOAP, MID Server).
- CMDB and CSDM knowledge.
- Understanding of the telecom domain and OSS/BSS.
- Certifications: ServiceNow CSA (Required), CIS (Required; minimum 1), CAD (Preferred), Telecom certifications (Good to have).
Soft Skills:
- Strong problem-solving and analytical skills.
- Good communication skills.
- Ability to work in agile teams.
- Detail-oriented mindset.