About the role
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
- Must have 8+ years of
experience in ServiceNow modules, with Human Resource Service Delivery (HRSD),
CSM, and IT Service Management (ITSM)
- Must have done multiple
end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
- Support ServiceNow Application
Users
- ServiceNow system support
including Production and Sandbox environments
- Covers modules: Case, HR Case,
Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal,
Automation
- Reports and Dashboard
- Experience with Inbound and
Outbound integrations with ServiceNow. Move integrations from the custom API
call to the integration hub.
- ServiceNow Release upgrade
testing
- ServiceNow Application security
administration
- User training for users to
perform their day-to-day jobs by explaining ServiceNow standard practices
- Strong hands-on ServiceNow ITSM
experience, including scripting, configuration, and production support.
- Good experience with ServiceNow
integrations, especially with external tools such as Jira and PagerDuty.
- Hands-on experience with CMDB
and Discovery.
- Strong experience with
JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client
Scripts, UI Policies, Flow Designer, and related automation.
- Ability to design, build,
troubleshoot, and support REST/SOAP/API-based integrations.
- Experience handling integration
failures, data sync issues, authentication/connectivity issues, and production
incidents.
- Strong understanding of ITSM
processes such as Incident, Problem, Change, Request, and Service Catalog.
- Experience supporting
enterprise ServiceNow environments with minimal supervision.
- Strong troubleshooting and
problem-solving skills.
- Good communication skills and
ability to work directly with business and technical stakeholders.
- Should be comfortable taking
ownership of the existing integration landscape and upcoming Jira and PagerDuty
integration work.