Sr Transctn Procng Off

Job Description

Job Summary –Cards E- Dispute Analyst – US Client

Skills and Qualification –

• Strong understanding of electronic transactions, ATM and debit card processing
• Working knowledge of Regulation E concepts and dispute lifecycles
• High attention to detail and accuracy
• Ability to follow defined procedures and escalation paths
• Effective written documentation and professional communication

Key Deliverables:

• Manage assigned Salesforce electronic dispute cases submitted through branches, contact centres, intranet claims, eFax, and email.
• Ensure dispute cases are complete, properly classified, and validated before processing (ATM, POS, PIN, Zelle, Credit, Non‑Reg E, Under Threshold).
• Research disputed transactions using Salesforce, DNA, Client Central, Compass (Zelle), Nautilus, and transaction journal
• Identify whether transactions are ATM, POS, PIN, Zelle, or non‑card related and route or escalate if misclassified.
• Validate transaction details including amount, date, merchant/terminal, card number, and processing type.
• Review daily chargeback and adjustment reports and locate corresponding dispute cases.
• Update Salesforce transactions for: Chargeback credit, Representment debits, Pre arbitration or arbitration activity
• Distinguish between financial adjustments vs. informational messages and take action accordingly.
• Flag transactions without an associated dispute case and notify Card Maintenance or Onshore teams with supporting details.
• Support processing activities related to provisional credits, reversals, and final credits as directed by Salesforce workflow.
• Maintain clear and accurate case notes, transaction updates, and audit trails in Salesforce.
• Ensure all actions support Regulation E timing, internal controls, and audit readiness.

Technical / Non-Technical Skills:

• Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
• Good Typing Speed of 28 WPM with >=95% accuracy
• Excellent Communication skills – to Review Email, to attend Client Calls, Onshore Training etc

Behavioral Skills:

• Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certifications Needed:

• Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.
• Additional Certification on Banking and Payment Processing US Regulatory Bodies is an added advantage.
• No Tech Graduates – BE, B Tech, M Tech

Expected Competencies:

• Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
• Service Orientation: Candidate should be Customer Centric and committed to delivering the best to Customers and the Business.

About Mphasis

Mphasis applies to next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.