About the role
Job Description
Who are we looking for?
L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Advisor Service – Cash Management documents for a Non-Voice BPS account (US Client).
Technical Skills:
- Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
- Good Typing Speed of 28 WPM with >=95% accuracy
- Excellent Communication skills – to attend Client Calls, Onshore Training etc
Process Skills:
- Good and sound knowledge of Capital Market Concepts – preferably US Stock Market
- Expert Knowledge on Processing of Cash Management Transactions of Securities – Receipts, Disbursements, High Value securities processing, Verification, analyzing documents and providing Updates to Brokerage Advisors of their requests.
- Sound knowledge on Review and Verification process of Cash management activities of Advisors
- Knowledge of Handling High value Transactions
- Reports making, Escalation Handling , Process Update sharing
- 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.
Behavioral Skills:
- Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
- Punctual and adherence to attendance and Leaves
- To report to Team Lead and follow the Instructions and the HR Policies as per Company
Certification:
- Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into.
- Additional Certification on Stock Market Subjects is added advantage.
- No Engineering / Tech Graduates
Experience requirements:
- Candidate should have minimum 2 to 3 years work experience in similar BPO field – preferable from Banking and Capital Market Domain (primary preference)
- Should have handled Cash management Processing in previous organization.
Expected Competencies:
- Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
- Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business.