About the role
We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
What is the scope & responsibility of the Role?
- Support Apna’s IT Operations
- Address user tickets related to hardware, software, and networking issues
- Ensure timely patching, software installations, and updates on end-user devices
- Conduct remote troubleshooting and resolve technical issues
- Set up and configure laptops, desktops, and mobile devices for new joiners
- Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
- Coordinate with L2/L3 teams for escalations and follow-ups
- Comply with all company policies and procedures
Skills/Strength of an Ideal Candidate
- 2-3 years of relevant Service desk experience
- Familiarity with Windows and macOS operating systems
- Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
- Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
- Good troubleshooting skills for laptops, mobile devices, and basic network issues
- Knowledge of AV/VC systems and peripherals
- Strong customer service mindset and willingness to learn
- Ability to work in a fast-paced, collaborative environment
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
- Troubleshoot client software and basic network connectivity problems
- Ability to perform remote troubleshooting and provide clear instructions.
- AV/VC deployment experience (Polycom, Zoom/BlueJeans)
- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.
Good Communication Skills