About the role
Requirements:
- Minimum qualification is a full-time B. Tech / B. E. / BCA.
- Fluent in English and Hindi.
- Experience in Java, RDBMS, Struts, and middleware like WebMethods, GXS, ESB, etc.
- Experience of at least 3 years in resolving technical IT-related queries via voice, e-mail, and web support.
Process Skills:
- Good understanding of the ITIL framework.
- Experience in change management and problem management governance.
- Exposure to SLA monitoring, reporting, and compliance tracking.
Preferred Skills:
- ITIL Foundation Certification.
- Exposure to production support environments and service operations.
- Knowledge of application monitoring tools.
- Experience in preparing RCA reports and operational dashboards.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced support environment and handle critical incidents.
- Experience in banking, financial services, logistics, or enterprise application support environments will be an added advantage.