About the role
eTrade is the leader in five categories on ecosystem including some key categories like Home, Auto, L&G, Pets and Private Labels (Solimo & Basics). We have over 500 partners including large conglomerates like Bosch, Stanley Black & Decker, Philips, P&G, Godrej, Mars, Drools, Reckitt Benckiser, Wipro, Eicher & many more.The company's core business revolves around technology, logistics, inventory management, and brand nurturing thereby elevating consumer-leading brands to their full potential.We aim to be the preferred partner for an Indian customer looking for the highest quality products and be available at every consumer touchpoint making us their most recognized & trusted e-commerce aggregator partner in India with ambitious plans to enter international markets.
Role Summary
- Good knowledge of Windows 10/11 installation, configuration and troubleshooting.
- Troubleshooting of common Windows OS issues, system slowness, application errors, blue screen, boot issues, etc.
- Desktop/Laptop hardware troubleshooting including RAM, HDD/SSD, keyboard, mouse, monitor, etc.
- Printer installation and troubleshooting, including network/shared printers.
- Installation and troubleshooting of Microsoft Office / Outlook.
- Basic knowledge of Microsoft 365 and user account-related issues.
- Basic knowledge of Active Directory – user creation, password reset, account unlock and group membership.
- Basic knowledge of LAN/Wi-Fi/network troubleshooting.
- Troubleshooting basic TCP/IP, DNS and DHCP issues.
- Configuration and troubleshooting of network connectivity, IP address, gateway and DNS settings.
- Basic knowledge of VPN client installation and troubleshooting.
- Installation and configuration of required software and applications.
- Antivirus/endpoint security installation, troubleshooting and monitoring.
- Laptop/Desktop formatting, OS installation, driver installation and system configuration.
- Basic knowledge of Windows Server and shared folder/permission troubleshooting.
- Maintain IT asset inventory and hardware/software records.
- Provide first-level support to users through phone, email, remote support and onsite visits.
- Troubleshoot email, internet, printer, scanner and other peripheral-related issues.
- Maintain proper IT support tickets, incident records and documentation.
- Ability to diagnose issues independently and provide timely resolution.
- 6 days working