About the role
Key Responsibilities:
- Lead and supervise daily team operations.
- Set targets and track individual/team performance
- Conduct daily briefings and performance reviews
- Train, mentor, and motivate team members
- Handle escalations and ensure issue resolution
- Collaborate with management for strategy execution
- Maintain reports on productivity and performance
Requirements
- Graduate with 1–3 years of team handling experience
- Leadership and decision-making skills
- Strong communication and problem-solving ability
- Team target achievement
- Productivity per team member
- Attrition and engagement levels