About the role
Roles & Responsibilities:
- Lead, mentor, and manage a team of Inside Sales executives to achieve monthly and quarterly sales targets.
- Own team revenue targets and drive consistent achievement through effective sales planning and execution.
- Develop and implement sales strategies to generate qualified leads, improve conversions, and accelerate revenue growth.
- Monitor the complete sales pipeline, including lead qualification, follow-ups, product demos, negotiations, and closures.
- Conduct regular pipeline reviews, forecast revenue, and identify gaps and opportunities within the sales funnel.
- Coach team members on prospecting, objection handling, product pitching, negotiation, and closing techniques.
- Monitor key sales metrics such as calls, meetings, demos, conversion rates, revenue, and pipeline value.
- Handle escalated customer conversations and support the team in resolving complex sales objections.
- Ensure accurate and timely updates of leads, opportunities, activities, and sales data in the CRM.
- Work closely with Marketing to improve lead quality and conversion, and collaborate with Customer Success to ensure a smooth customer journey.
- Track competitor activities, market trends, and customer requirements to strengthen Kylas's sales positioning.
- Prepare and present sales performance reports, forecasts, and business updates to sales leadership.
- Identify training and development needs within the team and continuously improve sales processes and productivity.
Qualification & Skill Set:
- Bachelor's degree in Business, Marketing, Engineering, Technology, or a related field.
- 3-7 years of experience in Inside Sales, B2B Sales, SaaS Sales, or Software Sales, with prior team-handling experience.
- Proven track record of consistently achieving sales and revenue targets.
- Strong understanding of sales funnels, pipeline management, lead qualification, and conversion strategies.
- Excellent verbal and written communication, presentation, negotiation, and objection-handling skills.
- Strong leadership and people-management skills with the ability to coach and motivate a sales team.
- Hands-on experience with CRM platforms; experience with Kylas CRM is an added advantage.
- Strong analytical and decision-making skills with the ability to interpret sales metrics and forecasts.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Highly target-oriented, proactive, and comfortable working in a fast-paced SaaS environment.
- Strong organizational skills with excellent attention to detail.