About the role
●Unique ID findings in the third party database based on partner Metadata ●Daily tickets handling to triage the issues as per the given instructions ●Communicate with POCs effectively with good articulation when required ●Seek clarifications by mail where required. Calls not allowed ●QA data preparation during new partner onboardings ●Daily/Weekly report submission ●Monitor and maintain the Operations within SLAs. ●Manage escalations where appropriate. II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
●Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow ●Cross utilize as required by Team Lead ●Communicate and handle escalated issues and work closely with internal, XFN teams and vendors/providers ●Suggest workflow improvements based on practical implementation JOB SPECIFICATIONS III. EDUCATION, WORK EXPERIENCE & WORK DETAILS
●1-2 Years experience in Operations ●Graduate ●Mandatory Work From Office ●Shift - 9pm to 6am IST, no rotation - permanent night shift as has to communicate regularly with teams & stakeholders in US ●This is a BPO process and not IT IV. KNOWLEDGE, SKILLS AND ABILITIES
●Strong written and oral communication ●Strong Analytical & decision making ●Good presentation skills ●Strong computer skills ●Process oriented ●Quick learner and adaptable ●Can work independently or within a team ●Can provide results within a given time frame ●Experience in dealing with internal/external customers. Qualifications: BACHELOR OF COMMERCE