About the role
Desired Competencies (Technical/Behavioral Competency)
Must-Have
International Collections Experience (Both voice & Non-Voice). Preferably B-2-B Collections experience. (Profile Requirement Detailed below). Candidate must be Commerce Graduate.
Good-to-Have
Airlines Collections Experience
Job Purpose:
To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.
Profile Requirement
⮚Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
⮚Good understanding of OTC Lifecycle, B2B Business
⮚Meet the required productivity metrics as per defined target for the line of business
⮚Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
⮚Negotiate customer disputes to resolution and documents the root cause as per the SOP
⮚Resolving customer queries on the first call for customer led experience
⮚Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)
⮚Provide customer service and develops relationships with internal/external customers and suppliers
⮚Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
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