About the role
- OS installation and support : Linux, OSX, Windows.
- Workstation Support: directly supporting all employees in the facility, carrying-out workstation moves between rooms, floors and sites smoothly and efficiently.
- Peripherals: Managing and fulfilling requests for peripherals such as monitors, keyboards, tablets and other workstation equipment.
- Storing, sourcing and delivering equipment to and from employees.
- Dealing with vendors like Dell, HP, etc for part replacements.
- Use a ticketing system to log/report technical problems.
- Image Quality Control: Monitor calibrations, projector calibrations, maintaining viewing environments etc.
- Misc: Assisting the Technology Department with their day-to-day tasks.
- Support GWS - Google Work Space(GMail, Google Docs, Google sheet, Google meet), Zoom, Polycom, etc.
- Excellent customer service skills
- Excellent communication skills. English spoken and written.
- Computer literacy, knowledge of how to dismantle and set up a basic workstation
- A professional and friendly phone manner
- Degree in Computers / IT.
- Experience with creative applications such as Maya, Houdini or Nuke.
- Experience working with Linux / Windows / OSX.
- Experience working remotely over VPN, Anyware PCoIP, NoMachine.