About the role
We are seeking a Lead Platform Application and Integration Support Engineer to provide technical leadership, drive operational excellence and own the reliability of identity, API, event-streaming and cloud services in a 24/7 environment.
Responsibilities:
- Lead platform support across IAM, API management, Kafka and cloud-hosted services.
- Act as the senior escalation point and incident commander for major and business-critical incidents.
- Define support processes, SLAs, monitoring, alerting and escalation standards.
- Drive problem management, RCA governance and long-term reliability improvements.
- Partner with architecture, development, cloud and security teams on releases and operational readiness.
- Champion automation, observability and self-service to reduce toil and incident volume.
- Mentor the team, plan shift rosters and ensure seamless 24/7 coverage across rotational shifts.
Requirements:
- 8+ years of experience in production support, integration support, SRE or platform operations, including technical leadership.
- Expert-level troubleshooting across JavaScript applications and REST APIs.
- Deep experience operating Apache Kafka at scale in production.
- Strong expertise in SQL and NoSQL databases, including performance and data-integrity analysis.
- Expert understanding of OAuth 2.0/OpenID Connect, SSO and enterprise identity patterns.
- Extensive experience with any cloud platform such as AWS, Azure or GCP, along with observability and incident tooling.
- Proven ability to lead teams, manage stakeholders and drive ITIL-aligned Incident, Problem and Change processes.
- Willingness to work in rotational shifts and lead 24/7 operations.