About the role
We are hiring a Technical Support Engineer for a leading support position based in India.
Responsibilities:
- Supporting our global customers via email, phone, and webcasts; guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base and participating in the buildup of the support organization.
- Introducing support methodologies, tools, and more.
- Working in tight integration with the global support teams as well as with AlgoSec R& D, Delivery, and Product management.
Requirements:
- At least 3 years of previous experience in a similar position in a software company.
- Experience in Linux/UNIX environments.
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc. ).
- Experience in support of network security software products.