Technical Writer

Job Description:

• Writes about technical subjects for technical and nontechnical audiences.
• Creates scripts for video tutorials.
• Tests and updates existing documentation.
• Adheres to and updates in-house style guide.
• Creates infographics and screenshot markups.
• Write, edits, and help sections updates User Experience (UX) and User Interface (UI) copy.
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, engineers, developers, and product marketing team.
• Monitors analytics on usage of online product training materials as well as those embedded within the product.
• Collects user data to determine areas of documentation that need revision and updating.
• May serve on quality design, product development, or user experience teams.
• Writes explanations of care interventions that are understandable for patients, families, and medical personnel at all levels of expertise.
• Works with scientists and researchers to draft grant proposals and write articles for non-specialist readers.

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Any Degree

Technical Writer Qualifications/Skills:

• Ability to write user-friendly, engaging copy about highly technical subjects.
• Ability to understand and accurately translate technical information for a general audience.
• Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript.
• Familiarity with content and learning management systems (CMS and LMS).
• Facility with documentation publishing software, such as MadCap, RoboHelp, or Wikis.
• Excellent problem-solving ability and attention to detail.
• Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API).
• Past use of Agile/Scrum or similar collaborative tools a plus.