About the role
JOB DESCRIPTION
Basic Information
Position Title
Territory Debt Recovery Manager
Grade/Level
O1
Department
Debt Management
Location
Organizational Relationships
Position reporting to
Area Debt Recovery Manager
No. of Direct Reports
Job Purpose
This position is responsible to drive collections in the respective territory (s) and ensure sustainability of the business through timely collection & recovery
Key Responsibilities
Managerial Responsibilities
- Recruitment & training for the collections team for effective collections & recovery
- Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient
- Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities
- Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis
- Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
- Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession
Job Requirements
Qualifications
- Graduate
Experience
- 5 years of experience in handling collections
Functional Competencies
- Ability to work with integrated systems used for tracking & monitoring collections
- Operational execution
Behavioral Competencies
- Relationship Management (critical for retaining key customers)
- Strong communication and interpersonal skills