About the role
Key Requirement for the Position
Experience 5 years of experience in handling collections
Functional Competencies
Ability to work with integrated systems used for tracking & monitoring collections
Operational execution
Behavioral Competencies Relationship Management (critical for retaining key customers)
Strong communication and interpersonal skills
Job Specification for the Position
Job Description
Managerial Responsibilities Recruitment & training for the collections team for effective
collections & recovery
Review the activities of the collections teams operating in different areas on a daily basis;
ensure collectors are productive and efficient
Ensure adherence to collection processes in the territory, i.e., system allocation, tracking,
monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities Allocation of accounts to collectors / agencies, monitoring
their performance on a daily basis
Monitor and ensure adherence to collection process and report the fraudulent practices
of agencies / agents
Conduct regular filed visits for handling customer grievances & provide required
assistance; ensure on-time collection / repossession