Trainer

JobDescription–Trainer

Role:Trainer

Location:Gurugram/Bengaluru/Kolkata/Jaipur

AboutCollegeDekho

Founded in 2015 with a vision to create a globally trusted student guidance ecosystem, CollegeDekho connects prospective students with colleges using its proprietary technology and AI-based chatbot. Its Common Application Form platform, which enables students to apply to multiple colleges with a single click, is India’s largest of its kind.

Since its inception, CollegeDekho has guided over 85 lakh students while successfully ensuring 1.3 lakh admissions, across all its platforms. CollegeDekho offers various information on more than 35,000 colleges and universities across the country. Along with its offerings for students, they also help more than 1500 colleges with their student recruitment.

CollegeDekho has raised over $53Mn from investors like Winter Capital, ETS Strategic Capital - the private equity investments arm of ETS (creator of the TOEFL® tests and GRE® General Test), Calega, Man Capital, Disrupt ADQ and QIC.

About the Role: Trainer / Facilitator role is a key critical role within CollegeDekho which requires thoroughproduct & industry knowledge, sales driven attitude & selling skills to help counsellors & leaders achieve the salestargetforallprocesseswithintheorganization.

Thispositioninvolvesarangeofresponsibilities,includingbutnotlimitedto:

·Facilitating the training of new hires on product, process, counselling skills, and selling skills throughNHT&OJTphases(formultipleprocesses/verticals)

·Training & coaching shopfloor counsellors & leaders (providing 180-degree hand-holding for eachemployeeundertheirpurview)+BQMMQMTQM

·Participatinginthehiringofnewhires

·Developing,tweaking,maintaining&upgradingLearners/ParticipantsGuide&FacilitatorsGuide

·Conductingassessments& PKT'stogaugeexistingknowledge&coachbasisitsTNI

·Keepingup-to-datewithnewer teachingmethods&techniques

·Seekingfeedback&inputsfromtrainees+stakeholderstodevelopfuturecontent&performance

·Checkingtheefficacy ofeachtrainingbatch/workshopthroughrelevantstakeholders&stackrankings

·Maintainingandupdatingmultipletrainingrecords/database

·Upgrading counsellors to be able to counsel & sell our forms & admissions with utmost legitimacy &integrity

·Being a great interdepartmental liaison, building bridges & camaraderie with all other departments &being a true ambassador to collate knowledge, latest updates & TNI's for developing their trainees,content&curricula

·Being100%aligned withtheendgoalsofCollegeDekho

·Regularlyauditingcalls&providingfeedbacktocounsellors

·Trainingwithasinglegoal ofmeetingthecompany'sobjectives

·Takingcalls&understandingtheprocessreally well

·Working a 9-hour rotational shifts anytime between 8:00 AM to 8:00 PM, on any 6 days of a seven-dayroster

Ifyou'relookingtojoinour team,we'relookingfor someonewhoembodiesthefollowingqualities:

·ExcellentcommunicationskillsinbothEnglish&Hindi

·Stronglistening&interpersonalskills,aswellasmultilingualabilities(wherever required)

·PreviousexperienceinBPO/contactcenterswouldbeadvantageous

·Asinceredesiretohelp,train,mentor,andguideothers

·Apassionfor workinginasales-drivenenvironment

·Atleastfiveyearsofworkexperienceandthreeyearsoftrainingexperience(for externalhires)

·Agraduatedegreeinanyfield

·Awillingnesstolearn&stay withthecompany for thelong-term

·FamiliaritywithMicrosoftOffice

GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability and veteran status.