About the role
Role - Transition Manager.
Bangalore ( Work from office)
12+ years of experience in IT Industry with specific experience in working as an Infrastructure Transition Manger in the areas of Data Centre, Cloud, End User computing, Service Desk, Networking, Cyber Security, Service Management.
Responsible for development of Overall Transition Strategy, Project plan aligned with project charter and in accordance with the goals and transition schedule set in the contract.
Must have 4-5 cycle expertise of leading IT Infra services transition for large IT Infra outsourcing deals.
Work closely with client and incumbent service providers teams and craft a Transition plan with emphasis on exhaustive coverage of knowledge transfer of full scope services, activities handover and service process alignment.
Deliver transition within solutioned budget, agreed timelines
Be responsible for identification of knowledge transfer components with help of SMEs
Scoping and planning knowledge transition sessions for transfer of knowledge from incumbent to new provider.
Adept in working independently with client SME/CTO office to get required supports for Services transitions.
The Service Transition manager is also expected to compile/ update process documentation flows for standard ITIL/ service management processes e.g. Incident, Change, Problem, Release, Configuration management processes using agreed tools and propose best practices
Will be responsible for setting up the performance measurement framework to enable SLA/ KPI reporting in line with contractual obligations.
Will conduct Process workshops on ITIL v3/4 Process Solutions, with key stakeholders.
The practitioner will be responsible for inheriting As -is service management processes, performing maturity assessment of current processes in line with ITIL framework and creating a plan/ roadmap for To-Be process state.
Capable of building providing impromptu transition solution, POV or approach to client.
Ability to perform consultative role for new work to identify billable work opportunities during transition and provide appropriate estimation/proposals to requestor with the help of Solution team.
Have good understanding of various operational and technology transformations applicable in Infrastructure Services.
Well versed with building large Transitions program plans and execute inline with commitment.
Adept at IT Presales, sales and transition Processes involving Solution/Proposal Preparation, Due diligence, Transition planning execution, transition Closure and stage wise effective communication plan to update and seek attentions of stakeholders/action owners.
Must be knowledgeable on market trends in various offerings across Datacenter, Cloud, End User Computing and Service Desk services.
Qualification : Post Graduate/Graduate with PMP or Prince2 certified PGM practitioner
Any Graduation