CRM Executive

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate sales activities, maintain CRM records, and ensure timely follow-up on leads and quotations. The ideal candidate should possess excellent communication skills, strong organizational abilities, and hands-on experience using CRM software to support the sales process.

• Build and maintain strong relationships with prospective and existing customers.
  
• Handle customer enquiries via phone, email, and WhatsApp with prompt, professional responses.
  
• Maintain regular communication with customers throughout the sales cycle.
  
• Manage inbound and outbound sales leads effectively.
  
• Assign, update, track, and follow up on leads using the CRM system.
  
• Ensure all qualified leads are attended to and followed through to closure.
  
• Coordinate with the sales team to understand and fulfill customer requirements.
  
• Prepare, send, and follow up on quotations.
  
• Schedule product demonstrations, customer meetings, and machine trials.
  
• Support the sales team in converting leads into confirmed orders.
  
• Maintain accurate customer, lead, and sales data in the CRM.
  
• Update customer interactions, quotations, follow-ups, and deal stages regularly.
  
• Generate daily, weekly, and monthly CRM and sales performance reports.
  
• Ensure CRM data accuracy, completeness, and quality.
  
• Address customer concerns professionally and coordinate with internal teams for timely resolution.
  
• Deliver a positive customer experience throughout the customer journey.
  
• Maintain daily activity, sales pipeline, and follow-up reports.
  
• Track customer conversions, pending opportunities, and sales progress.
  
• Provide management with regular CRM performance and sales status updates.
  

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
  
• Minimum 2 years of experience in CRM, Inside Sales, Sales Coordination, or Customer Service.
  

• Experience with Zoho CRM, Zoho Bigin, Salesforce, HubSpot, or any similar CRM software.
  

• CRM and lead management
  
• Customer follow-up and communication
  
• Quotation management
  
• Microsoft Excel and Word
  
• Email handling
  
• Basic computer skills
  
• Data entry and documentation
  

• Good communication skills
  
• Customer handling and relationship management
  
• Sales coordination
  
• Strong follow-up skills
  
• Time management
  
• Problem-solving
  
• Teamwork
  
• Attention to detail
  
• Ability to handle multiple customers
  

• Required: English, Tamil, Hindi
  
• Preferred: Malayalam
  

• Career Growth Opportunities
  
• Performance-Based Incentives
  
• Professional Work Environment
  
• Hands-on Experience with Leading CRM Platforms
  
• Continuous Learning & Development
  
• Opportunity to Work with a Dynamic Sales Team