About the role
Job Title: Executive - Customer Support Job Overview: The Executive Customer Support is entrusted with the responsibility of facilitating seamless coordination between the clients, sales team and production team to ensure the timely and complete delivery of sales invoices, adhering to the Ontime and in Full (OTIF) standard. This role entails providing essential information, addressing client requirements, and overseeing shipment delivery within specified timelines for designated clients. Key Responsibilities and Accountabilities: • Coordinate with clients to ensure agreement on delivery timelines and product specifications. • Collaborate with the Production Planning team to ensure production is aligned with client requirements and timelines. • Work closely with CAD and Production Planning to confirm product specifications (e.g., weight, shine, design, etc.). • Address customer inquiries promptly and within the defined turnaround time (TAT). • Proactively communicate delivery progress, specifications, and any deviations from client requirements. • Ensure accurate completion of documentation in the ERP system and via email as per customer requirements. • Prepare quotations and pricing in accordance with company guidelines. Competencies and Levels: • Excellent proficiency in business communication, both written and verbal, especially via email and telephone. • Strong arithmetic and calculation skills to facilitate accurate pricing and order processing. • Effective coordination skills to synchronize activities between various departments and stakeholders. • Familiarity with ERP systems is preferred to streamline documentation and workflow processes. • Proficiency in MS Excel is essential for data analysis, reporting, and documentation purposes. Qualification & Experience: • Graduate with Any Stream with 0 to 2 years of Experience • Experience of working in a Customer Service Function will be Preferred