About the role
Why Join Us?Here is your chance to join a young, energetic team with the vision to transform the education space in India.Key Responsibility: -Handle user queries post-purchase through calls, emails, and chat.Present suitable product solutions virtually and ensure issue resolution.Maintain accurate customer interaction records using the CRM system.Achieve and exceed weekly and monthly performance metrics.Deliver high-quality service and maintain professionalism in all interactions.Participate in ongoing process improvement initiatives.Note: This is a complete in-office role (No Work-from-Home option).
Requirements: -Any Graduate / Post Graduate / MBA (Marketing).Freshers can apply.Excellent communication and interpersonal skills (English & Hindi).Strong customer focus with good convincing and problem-solving ability.Passion to work in a fast-paced startup environment.Multi-disciplinary and continuous learning mindset.