About the role
Handle customer queries and complaints via phone, email, and chat in a prompt and professional manner
Maintain a high level of customer satisfaction through effective communication and problem-solving
Escalate unresolved issues to the concerned departments and follow up until resolution
Maintain records of customer interactions using CRM tools or internal systems
Adhere to internal processes, call handling standards, and service-level expectations
RequirementsSkills & Requirements:
2 to 3 years of experience in customer support, preferably in a call center or BPO environment
Fluent in English and Hindi – both written and verbal communication is a must
Good listening skills and the ability to stay calm under pressure
Basic knowledge of MS Office and familiarity with ticketing or CRM software
Willingness to work in rotational shifts.