About the role
- Location(s): Pune
- Job Role: Customer Support Executive
Responsibilities
- Interact with users through a series of actions, answer all queries, and resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
- Assist with high-severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognise the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working in the US time zone
About CrelioHealth
CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.
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