About the role
Edmingle goes beyond just an LMS with its
AI-powered Analytics-focused learning management system. An easy to use
platform, it offers a wide range of features & integrations for training
businesses to deliver their courses & programs with maximum impact. Our
all-integrated SaaS platform helps education businesses deliver a world class
learning experience while keeping learners engaged & satisfied.
Since 2016, we've been on a mission to
empower and make education & training businesses technology independent of
tech bottlenecks and unnecessary overheads. Today, Edmingle is serving 2M+
learners across 160+ countries through India's Top Education & Training
Businesses. Some of them include McGraw Hill, LawSikho, CollegeDekho, INFS by
FITTR, Chegg, MIT SDE and many more.
Role
Overview:
As a Customer
Support Executive at Edmingle, you will be at the heart of our customer
interactions, ensuring that our users have an exceptional experience with our
platform. You will play a critical role in addressing customer queries,
providing solutions, and contributing to the overall improvement of our product
and services.
Requirements
Key Responsibilities:
●Provide first-level contact
(chat/email/call) & convey resolutions to customer issues.
●Properly escalate unresolved
queries to the next level of support.
●Track, route, and redirect
problems to correct resources.
●Update customer data and
produce activity reports.
●Walk customers through
problem-solving processes.
●Follow up with customers,
provide feedback and see problems through to resolution.
●Utilise excellent customer
service skills and exceed customers’ expectations.
●Ensure proper recording,
documentation, and closure.
●Recommended procedure
modifications or improvements.
●Preserve and grow your
knowledge of help desk procedures, products, and services.
- Maintain sanity and ticket data in the support
desk.
Requirements:
●Proven working experience in
providing help desk support.
●Proficiency in English.
●Working knowledge of help desk
software, databases, and remote control.
●Strong client-facing and
communication skills.
●Advanced troubleshooting and
multi-tasking skills.
●Customer service orientation.
●Bachelor degree in any relevant
field.
Benefits
Benefits of Working with Edmingle:
●Competitive salary and
performance bonuses.
●Health Insurance of the
Employee and spouse/parents
●Flexible work hours.
●A supportive and creative work
environment.
●Opportunities for professional
growth and advancement.
●Access to the latest tools and
technology.
- Regular team events and cultural activities.