About the role
Looking for a role where your problem-solving skills and communication actually make a daily impact? If you have experience in customer support and can manage issues efficiently, this role is for you. You will act as the single point of contact for residents, ensuring smooth day-to-day operations and quick resolution of concerns within the society. A complete maintenance team is already in place. You will be responsible for handling, coordinating, and ensuring everything runs smoothly.
Responsibilities:
- Handle resident complaints and service requests efficiently.
- Coordinate with the existing maintenance and support teams.
- Ensure timely resolution of all issues.
- Communicate with residents via calls and regular follow-ups.
- Maintain records of complaints and resolutions.
- Oversee daily maintenance operations and service quality.
Requirements:
- 3-5 years of experience in customer support/customer handling.
- Strong communication and coordination skills.
- Ability to manage complaints calmly and professionally.
- Problem-solving mindset with a practical approach.
- Comfortable handling multiple issues and teams.