About the role
We are a Quality First Quick Commerce company and are currently hiring 15 L1 Customer Support Executives to join our growing Customer Experience team. We are looking for individuals who are customer-obsessed, empathetic, and capable of delivering exceptional support through both chat and voice channels.
Responsibilities:
- Handle customer interactions across chat and call support channels.
- Deliver a high-quality customer experience with an empathy-driven approach towards every customer complaint and query.
- Manage up to 6 concurrent chat conversations while maintaining quality and response standards.
- Handle 100+ customer calls per day efficiently and professionally.
- Resolve customer concerns while ensuring a positive and seamless experience.
- Work closely with internal teams to ensure the timely resolution of customer issues.
- Maintain accurate records of customer interactions and resolutions.
Requirements:
- Minimum 12 months of experience in Customer Support.
- Prior experience in a Quick Commerce chat and call support environment is mandatory.
- Ability to handle up to 6 concurrent chat interactions and 100+ customer calls per day.
- Strong customer-centric mindset with a high degree of empathy and ownership.
- Excellent verbal and written communication skills in English (mandatory).
- Comfortable interacting with a highly current and tech-savvy customer base.
- Willingness to work in rotational shifts and rotational week-offs.