About the role
Responsibilities:
- Handle inbound and outbound calls to assist customers with their travel-related queries, bookings, cancellations, and modifications.
- Provide detailed information on flight and travel bookings, hotel reservations, and itinerary management.
- Address customer concerns and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution and maintain high levels of customer satisfaction.
- Update and maintain call logs and records of interactions.
- Collaborate with team members to improve customer experience and ensure smooth operations.
Requirements:
- Educational Qualification: Minimum qualification of 12th Pass.
- Experience: Freshers are welcome, though prior experience in a travel process or BPO environment is preferred.
- Excellent communication skills in English and Hindi.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Knowledge of travel industry processes (flight, and hotel bookings) is an added advantage.