About the role
We are looking for a Customer Support Executive to handle customer interactions across chat, calls, and email. The ideal candidate should have excellent communication skills, a customer-first approach, and preferably an understanding of the FMCG, retail, fruits and vegetables, or fresh produce industry.
Responsibilities:
- Handle customer queries through calls, chat, and email.
- Resolve customer concerns and provide timely assistance.
- Handle queries related to products, orders, deliveries, and services.
- Coordinate with internal teams for timely resolution of customer issues.
- Maintain records of customer interactions and resolutions.
- Follow customer service processes and escalation procedures.
- Identify recurring customer concerns and share feedback with the relevant teams.
- Ensure a positive customer experience across all communication channels.
Requirements:
- 1-2 years of experience in customer support, customer service, retail, FMCG, or a related field.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving skills.
- Basic understanding of FMCG, fruits and vegetables, fresh produce, or retail is preferred.
- B. Sc. Agriculture candidates will be preferred.
- Candidates from retail/FMCG backgrounds can also be considered.
- Comfortable working in a fast-paced and customer-focused environment.
- Willingness to work in rotational shifts.