About the role
Responsibilities:
- Handle customer queries via phone, email, chat, and WhatsApp.
- Resolve customer complaints efficiently and professionally.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions in the CRM.
- Follow up with customers to ensure timely issue resolution.
- Escalate complex issues to the concerned department when required.
- Meet response time, quality, and customer satisfaction (CSAT) targets.
- Coordinate with internal teams to ensure seamless customer support.
- Maintain a professional and customer-centric approach at all times.