About the role
Responsibilities and Duties:● Handle customer requests, questions, and complaints on a variety of support channels.● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.● Keep track of customer expectations and recurring issues.● Build a sustainable and mutually beneficial relationship between customers and your brand.● Required Experience, Skills and Qualifications● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.● Should have negotiation skills and Good communication.