About the role
Roles & Responsibilities: • Training and on-boarding of students post sales • Delivering prompt, efficient and friendly responses to students across various channels • Initiate regular calls with the students to track their progress • Proactively manage the success of the assigned students and identify/develop upselling opportunities • Build a solid and lasting relationship with the customers • Perform any other tasks required to ensure customer satisfaction • Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students • Cross sell and upsell the courses offered
Who are we looking for? • Minimum 1 year of experience in customer success role . • Excellent written and verbal communication skills • Strong sense of responsibility and ownership • Experience in handling challenging situations and demonstrated capabilities of winning them over • Have strong empathy for customers and a passion for customer success • Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred • Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)