About the role
Experience: Minimum 2 years
Department: Customer Support Executive
About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.
Key Responsibilities:
- Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
- Provide styling or size recommendations to customers when needed.
- Handle escalations professionally and ensure timely resolutions.
- Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
- Maintain CRM records and track customer satisfaction metrics.
- Share customer insights and feedback with the brand and merchandising teams.
- Assist in improving service processes and customer engagement strategies.
Requirements:
- At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.
Preferred Qualifications:
- Prior experience working with D2C or premium apparel Brands.
- Understanding of e-commerce workflows and return/exchange management.
How to Apply: