About the role
- Attend the customer calls and provide them with the required information
- Understand the client's complaints and work upon resolving them
- Responsible for efficient dealing of complaints to completion and be enabling satisfaction of the customer
- Convince the customers / Handle B2B
- Should be passionate about talking to people convincing customers, handle customers with empathy and achieve the target as per company SLAs
- Coordinate with BD on the prospects on sales closure