About the role
Responsibilities:
- Handle inbound and/or outbound calls from international customers professionally.
- Provide accurate information and effective solutions to customer queries.
- Deliver excellent customer service while maintaining high customer satisfaction levels.
- Troubleshoot customer issues and provide timely resolutions.
- Identify customer needs and recommend suitable products or services through upselling.
- Maintain proper call etiquette and follow company communication standards.
- Document customer interactions and update records accurately.
- Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
Requirements:
- Minimum 6 months of experience in an International BPO/Voice Process.
- Strong verbal communication skills in English.
- Excellent customer service skills with a customer-first approach.
- Ability to troubleshoot and resolve customer concerns effectively.
- Good convincing and upselling abilities.
- Basic computer knowledge and ability to navigate multiple systems.
Candidate Requirements:
- Candidates should have prior experience handling international customers.
- Ability to work in rotational shifts as per business requirements.
- Strong problem-solving and interpersonal skills.
- Willingness to work from the office.