About the role
We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, resolve queries efficiently, and ensure a seamless support experience. The ideal candidate should possess strong communication skills, problem-solving ability, and the capability to coordinate effectively with internal technical teams. This role requires someone who can handle customer concerns professionally while maintaining high levels of responsiveness and customer satisfaction.
Responsibilities:
- Handle customer queries through calls, emails, and support channels.
- Coordinate with internal technical and operations teams for issue resolution.
- Track, monitor, and update customer complaints and support requests.
- Ensure timely follow-ups and closure of customer issues.
- Maintain support records, reports, and customer interaction logs.
- Build and maintain strong customer relationships.
- Escalate critical issues appropriately to ensure quick resolution.
- Deliver a positive customer experience with professionalism and empathy.
Requirements:
- Strong verbal and written communication skills.
- Good interpersonal and customer-handling abilities.
- Basic technical understanding and troubleshooting mindset.
- Strong coordination and follow-up skills.
- Problem-solving and multitasking capability.
- Ability to work in a fast-paced environment.
- Proficiency in MS Excel, email tools, and basic reporting.
Good to Have:
- Graduated in any discipline.
- Prior experience in customer support, client servicing, or operations support preferred.
- Experience working with ticketing/helpdesk systems is a plus.
- Customer-first mindset.
- Ownership and accountability.
- Strong attention to detail.
- Ability to stay calm under pressure.
- Team player with good coordination skills.