About the role
Responsibilities:
- Handle inbound/outbound customer calls professionally.
- Assist with healthcare-related queries and support services.
- Resolve customer issues efficiently and ensure satisfaction.
- Maintain and update customer data in the system.
- Coordinate with internal teams for quick resolution.
- Meet performance targets and follow process guidelines.
Requirements:
- Undergraduate with 6 months of calling experience OR Graduate (Fresher/Experienced).
- Good communication and basic computer skills.
- Strong communication skills.
- Customer-focused approach.
- Problem-solving ability.
- Ability to work in a fast-paced environment.