About the role
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description:
- Track and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
- Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time.
- Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion.
- Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives.
- This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
- This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.
Qualifications:
- Strong problem-solving ability and clear communication skills.
- Comfortable working in a fast-paced, startup environment.
- 0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
- Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
- NOTE: You must have your own laptop.
What you'll get:
- Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
- Steep learning and growth curve.