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nreach

Posted 12 Oct 2026

Customer Support Intern

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Employment
Full time
Team
Customer Support
Posted
12 Oct 2026

About the role

ROLE OVERVIEW
We are looking for a detail-oriented and disciplined intern to support our Operations team. You will play a hands-on role in reviewing retailer-submitted invoices, verifying their accuracy, and helping ensure that points awarded through our loyalty programme are correctly earned and recorded.
KEY RESPONSIBILITIES
  • Review invoices uploaded by retailers and verify them for completeness and accuracy.
  • Check that the system has correctly categorised each invoice against programme guidelines.
  • Ensure that points accrued are valid and consistent with the supporting invoice data.
  • Flag irregularities, duplicate submissions, or potential fraud for review by senior team members.
  • Maintain organised records of reviewed invoices and document any discrepancies found.
  • Support the broader operations team with related administrative tasks as needed.

WHAT WE'RE LOOKING FOR
  • Strong attention to detail — you catch errors and take pride in getting things right.
  • Disciplined and reliable — you follow through on tasks and hold yourself to a high standard.
  • Comfortable working with data, numbers, and structured processes.
  • Good written communication skills for documenting and reporting findings clearly.
  • Basic proficiency in Microsoft Excel or Google Sheets is an advantage.
  • A genuine eagerness to learn and contribute within a professional team environment.

WHAT YOU'LL GAIN
  • Real exposure to loyalty programme operations and live business data.
  • Mentorship from experienced operations professionals.
  • A strong foundation for a career in operations, finance, or business analytics.

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