About the role
- Handle customer queries, requests, and complaints through various support channels.
- Provide prompt and professional assistance to customers.
- Maintain records of customer interactions and feedback.
- Understand customer concerns and escalate issues when required.
- Support the team in resolving customer issues efficiently.
- Build positive relationships with customers and ensure a great customer experience.
- Identify recurring customer concerns and share insights with the team.
- Good verbal communication skills in Kannada and English.
- Positive attitude and willingness to learn.
- Basic computer knowledge.
- Ability to handle customers politely and professionally.
- Strong listening and problem-solving skills.
- Freshers and students can apply.
- Immediate joiners preferred.
- Candidates looking to gain experience in Customer Support are encouraged to apply.
- Hands-on experience in customer service operations.
- Opportunity to work with a growing FMCG/D2C brand.
- Practical exposure to customer relationship management.
- Internship completion certificate (as per company policy).