About the role
Physical field Investigation of claim assigned through system. Handling physical verification, field visits to hospitals, pharmacies, diagnostic centers etc, collect evidences and report for further action to Insurers, Corporates etc. Preparing reports based on findings and observations and guide / Gathering and Analyzing the facts and developing & creating evidence which stands in court of law Report submission in CIMA (In house system that is being used for Investigation) Maintain healthy and cordial relationship with hospitals and TPA desk. Ascertain evidence quality as per matrix Validate each & every evidence with the case triggers MIS preparation and report reconciliation Ensure the ethics and compliance while investigating a claim Analyze data on utilization, outcomes to determine trends and identify problem areas. Present findings to the management, which may include reviews, proposed solutions, and implementation of long- and short-term solutions for improvements in claim processing and cost savings. Identification of Hospitals / individuals involved in malpractices to create database Escalation & Grievance Management for the investigated cases Filing of police complaints and liaising with the police authorities for taking necessary action against fraudulent individuals / hospital and others